Furniture Retail: A Lack Of Furniture Removal Programs Are Hurting Sales

1. Intro to the furniture removal problem

Many furniture retailers are on the hunt for ways to increase and speed up their company’s sales. These strategies can include limited-time promotions, marketing efforts, store layout, etc.. Here at LoopDeco, we have noticed a large service gap that could help retailers sell more and sell faster.

Your customers want to get rid of their old furniture responsibly, but without a convenient and eco-friendly solution, they can hesitate to make new purchases. In this blog, we’ll dive deep into how furniture removal programs can bolster your success and increase customer satisfaction. Let’s get started and make the world a greener place, one couch set at a time!

2. The lack of furniture removal programs

couple shopping for new furniture

Many retailers simply don’t offer furniture removal programs to their customers (aside from mattress and appliance removal). There is often a variety of reasons for this. One of the prominent reasons is generally the liability. The retailer’s delivery teams are insured for the delivery of new items, but not for the removal of old customer items. Also, the extent of the problem and how it can affect sales is often overlooked or unknown to leaders at these furniture companies.

While it’s normal to not offer furniture removal to customers, it can affect their buying experience and your sales at the end of the day. These potential customers are left to find their own solutions, which can be time-consuming and inconvenient. Because of this, many sales fall through or are postponed until the customer finds a way to responsibly dispose of their old furniture.

It’s clear that the absence of furniture removal programs is hurting retailers’ sales. You may be wondering to what extent this is affecting your sales teams. In the next section, we will explore research and data on the specifics of this issue.

3. How it’s hurting your sales

The lack of furniture removal programs is not just a minor inconvenience; it is actually hurting your sales in a significant way. When customers are faced with the daunting task of finding their own solutions for furniture removal, it creates a barrier to making a purchase. They often hesitate to buy new furniture because they are unsure of how to dispose of their old pieces responsibly.

Without a convenient and sustainable removal program, potential customers are more likely to explore alternative removal options. They may choose to sell their old furniture, give it away for free, or even resort to illegal dumping. All of these actions not only seriously delay the sales process, but they also contribute to environmental issues which are becoming more and more publicized. In LoopDeco’s recent research, they found that 61% of sales representatives said that their sales had been negatively impacted or deliveries delayed based on lack of removal services.

Clearly, this is a massive problem for furniture retailers. By offering a furniture removal program (via in house teams or a trusted 3rd party), you can alleviate these concerns for your customers and streamline their buying experience. This will increase their overall satisfaction and customer loyalty. Don’t miss out on the opportunity to boost your sales and provide a valuable service to your customers!

4. Connecting with customers who need furniture removal

new furniture in home

In order to connect with customers who are in need of furniture removal services, it’s important to first understand where they are looking for solutions. One of the best ways to reach potential customers is by utilizing online platforms such as social media and the company website. By posting about your furniture removal program on these platforms, you can reach a wider audience and attract those who are actively seeking a solution for their old furniture.

Additionally, it’s important to clearly communicate the benefits of your removal program to potential customers. Let them know that by choosing your store, they are not only getting quality new furniture, but they are also receiving a convenient and responsible solution for disposing of their old pieces. Emphasize the environmental benefits and the fact that their actions will contribute to a cleaner and more sustainable community.

Another strategy for connecting with customers is through the in-person sales teams themselves. These members of your company have countless conversations with potential customers every week. They will have invaluable insight into the customer’s buying experience, common barriers to sale, and more. By having your sales teams actively bringing up and promoting the removal service, you can reach countless individuals. These potential customers would also be more likely to need and use a sustainable furniture removal service as they shop for new furniture.

By connecting with customers who need furniture removal, you can decrease the barriers to sales and establish a positive brand image.

5. Finding solutions to boost your sales

When looking into solutions, you will need to consider the cost of offering this service with in-house teams. While this can be expensive, it can also be an opportunity to generate more revenue through pick-up fees. If you want to learn more about the financial viability of this type of service, please check out LoopDeco’s full research report HERE.

Alternatively, retailers can offer furniture removal services through a trusted 3rd party. This removes the potential liability as well as additional expenses. With company’s like LoopDeco, revenue sharing still allows the retailer to capitalize on the opportunity to increase revenue. LoopDeco picks up furniture for donation or resale to keep reusable furniture out of the landfill and in circulation. They can provide their retail partners with comprehensive monthly reports on the reuse rate, donation rate, etc. of their customers’ old furniture items.

customer furniture removal

By implementing either these solutions and effectively promoting the furniture removal program, you can drive sales and establish your business as a go-to destination for furniture solutions.

6. The benefits of a furniture removal program for your business

One of the key benefits of implementing a furniture removal program for your business is that it sets you apart from your competitors. In today’s competitive market, it’s important to find ways to stand out and offer something unique to your customers. By providing a convenient and hassle-free furniture removal service, you are showing your customers that you care about their needs and are willing to go the extra mile to make their shopping experience easier.

Another benefit is increased customer loyalty and repeat business. When customers have a positive experience with your furniture removal program, they are more likely to become repeat customers and recommend your store to others. This can both increase your overall sales and lead to a growing customer base.

Through increased loyalty, a furniture removal program can positively impact your Net Promoter Score (NPS). NPS measures the likelihood of customers to recommend your brand. By providing a hassle-free furniture removal service, you create a positive experience that prompts customers to rate your brand higher on the NPS scale.

Remember, in today’s competitive market, it’s all about customer satisfaction and standing out from the crowd. Prioritizing the needs of your customers by offering a furniture removal program not only drives sales but also enhances your brand’s reputation. It’s a win-win situation that can lead to long-term success for your business.

7. In conclusion

LoopDeco offers sustainable furniture removal services to retail customer

To stay competitive in the furniture retail industry, it is crucial to prioritize customer satisfaction and meet their needs. Offering a furniture removal program is one way to achieve this. By providing convenience and contributing to overall customer satisfaction, you not only encourage repeat purchases but also gain brand advocates who will help grow your customer base through referral.

Whether you offer furniture removal in house or through a 3rd party like LoopDeco, you can know that customer’s will love this much needed service. You will be able to see a faster close time on purchases of the larger furniture items. If you want to learn more about this service gap and the research sited above, you can read the full report HERE.

In conclusion, investing in a furniture removal program is an amazing opportunity for retailers. It drives sales, strengthens customer loyalty, and sets your brand apart from competitors. Embrace this opportunity to not only increase your revenue but also promote long-term success for your business.

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